Returns & Exchanges

At Ello, we want you to love every piece in your home, which is why we offer a 30-day return window for all eligible furniture and decor. If a curated item doesn't perfectly fit your space, our streamlined process ensures a stress-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all hardware and protective inserts are included to prevent damage during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label and drop the package at any authorized carrier location, or schedule a white-glove pickup for oversized furniture.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the item's condition, we will issue a full refund to your original payment method within 5-7 business days.